Privacy Policy

Effective Date: 16th March 2026

1. Introduction

This Privacy Policy sets out how Symmetrical Power Ltd collects, stores, and uses information about you when you use or interact with our website, symmetricalpower.com, or where we otherwise obtain or collect information about you.

2. Our Details

The data controller in respect of our website is:

  • Symmetrical Power Ltd
  • 71-75 Shelton Street, Covent Garden
  • London, WC2H 9JQ
  • United Kingdom
  • Data Protection Officer: Prem Singh
  • Email: info@symmetricalpower.com

1. Introduction

This Privacy Policy sets out how Symmetrical Power Ltd collects, stores, and uses information about you when you use or interact with our website, symmetricalpower.com, or where we otherwise obtain or collect information about you.

2. Our Details

The data controller in respect of our website is:
  • Symmetrical Power Ltd
  • 71-75 Shelton Street, Covent Garden
  • London, WC2H 9JQ
  • United Kingdom
  • Data Protection Officer: Prem Singh
  • Email: info@symmetricalpower.com

3. Summary of Data Processing

How we collect information:

When you provide it to us (e.g., via contact forms, orders, or newsletter sign-ups), via cookies, and occasionally from third parties.

Information we collect:

Name, contact details, IP address, device type, engagement history, and transaction history.

Legal basis for processing:

Contractual Necessity: To fulfil orders and provide services.

Legal Obligation: For tax and IT security compliance.

Legal Interests: For tax and IT security compliance.

Consent: For specific marketing communications.

4. International Data Transfers

Your information may be transferred and stored outside the United Kingdom and the European Economic Area (EEA).

Where data is transferred to the United States or other non-adequate jurisdictions, we ensure appropriate safeguards are in place. We no longer rely on the EU-U.S. Privacy Shield. Instead, we utilize the UK Extension to the Data Privacy Framework (UK-U.S. Data Bridge) or Standard Contractual Clauses (SCCs) combined with the UK International Data Transfer Agreement (IDTA) to ensure your data receives a level of protection equivalent to that in the UK.

5. Your Rights

Under the UK GDPR, you have the following rights:

Access: To request a copy of the information we hold about you.

Rectification: To have inaccurate data corrected.

Erasure (Right to be Forgotten): To request the deletion of your data where it is no longer necessary.

Restriction: To limit how we use your data in certain circumstances.

Data Portability: To receive your data in a machine-readable format.

Objection: To object to processing based on legitimate interests or for direct marketing.

Automated Decision-Making: To not be subject to a decision based solely on automated processing.

To exercise these rights, please contact us at the details provided above. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.

6. Retention of Information

Server Logs: Retained for 3 months for security analysis.

Order Records: Retained for 7 years to comply with UK tax legislation.

Enquiries: Retained for the duration of the resolution plus 36 months for administrative records.

Marketing Data: Retained until you withdraw consent or unsubscribe.

7. Security

We implement rigorous technical and organizational measures, including:

Encryption: Using SSL/TLS for all data in transit.

Access Control: Restricting data access to authorized personnel only.

Secure Servers: Storing data in protected environments.

8. Cookies

We use essential, functional, and analytical cookies. You can manage your preferences through our Cookie Control Tool or your browser settings. For detailed information, please see our [Cookie Policy].

9. Children’s Privacy

We comply with the UK Age-Appropriate Design Code (Children’s Code). We do not knowingly collect information from individuals under the age of 18. If we become aware of such data being collected without parental consent, it will be deleted immediately.